Customer Care

Lazernet Wireless aims to provide superior customer care. We realize that you may have questions regarding your wireless broadband service and want you to know that we are here to help answer any questions you may have. Below you will find answers to several questions. This page is updated frequently with answers to questions that arise, so check back often. If you do not find the answer to your question, please feel free to contact us at service@lazernetwireless.net.

Pay Your Bill Online

To pay your bill online, enter your Account Number and the dollar amount of the invoice in the box below and click Pay Bill (Enter only the amount of the invoice. Do Not place a $ sign before your amount. For example, if your invoice is for $39.99, enter in the box 39.99 and hit Pay Bill.) Once you enter your amount, you will be directed to a secure website where you will enter in your credit card information.

Check Your E-Mail

We offer the ability to check your email from anywhere at anytime. Simply click the Check Mail text below and enter your username and password to access your account. Check Mail

Frequently Asked Questions

Q: How fast are my download speeds?

A: Depending on the plan you select will determine your download speed. Please visit the Home Page to view the various plans listed under either the Residential or Business packages. Each plan will show you the various download speeds.

Q: Do I need to sign up for a yearly contract?

A: Knowing that everyone is different, we have created two simple ways to pay for your broadband service. The first way is to pay the installation cost of $199, and then be billed for your broadband service on a month to month basis. The second way is to pay a down payment of $100.00 for your installation cost and finance the remaining balance of $99.00 over a year period. Each month you would be billed for your broadband service plus a payment for your installation fee. This option would require a year contract. Once the year is over, then you would simply be billed month to month.

Q: If I move to a different location, can I take my connection?

A: The answer is yes you can, pending that we have a line of sight connection from our tower to your new location.

Q: What do I get when I sign up for wireless broadband service?

A: When signing up for service, you receive a quality broadband connection and several E-Mail accounts.

Q: If I have a question about my bill, how do I get an answer?

A: Should you have a question about your bill, please email our billing department at billing@lazernetwireless.net. We will research your question to provide you with the proper explanation.

Q: How can I set up new service to my location?

A: Setting up service is very simple. Choose the plan that suits your needs best then contact us at service@lazernetwireless.net.

Q: If I have multiple computers at my location, can they all utilize my connection?

A: You can use as many computers as you want and utilizing the single connection that we have installed.

Q: Can I use the telephone and be online at the same time?

A: Our connection does not use your phone line, so you can use the telephone while using the internet. With Lazernet Wireless service, there is no dialing to get online. We provide an always on connection.

Q: Can I upgrade plans?

A: We know that as times change, so do your needs for a faster connection. At anytime you feel that you need to increase your connection speed, you can.